Company Name : Aricent
Website: www.aricent.com
Job Title: Network Engineer/Associate Network Specialist/Technical Solution Leader
Job Description: Working at Technical Assistance Centre & Resolving network issues of Enterprise customers
Qualification: Any Bachelor degree
Job Location: Gurgaon
Job Type: Regular
Job Role: Individual Contributor (reporting to Assistant Manager)
Certifications: CCNA, CCVP, CWNA, CCIE (Voice, Sec), CCNP, CCNP (SEC)
Job Responsibilities:
· Troubleshoot Level 1/2/3 network issues of enterprise customers (US/CAN region)
· Achieve all the defined metrics & SLA
· Effective engagement with customer (written & verbal) & ensure Customer Satisfaction
· Proactive involvement of Technical Leads / Management in resolving critical issues
· Writing Tech documents covering best practices & Tshoot approaches for a product/issue.
· Mentoring of New Hires
Social Competency:
· Open minded, positive with a flexible attitude
· Willing to work in teams of diverse professional and cultural background.
· Well-developed interpersonal skills.
· Well-organized, methodical and careful.
· Reliable, conscientious and patient.
· Self-motivated and works well under pressure.
· Strong customer orientation.
Skills Required:
Essential:
Prior troubleshooting experience
Willing to work in 24*7 Support (Including Night Shifts)
Prior experience of Voice based technical support
Excellent communication(written & verbal) skills
Essential Skills in any of below domains
1. Voice Domain
Cisco Call Manager
Cisco Unified Unity Connection
Cisco Call Manager Express & Cisco Unity express
Cisco Unity
Cisco Unified Contact Centre Express
Cisco IP Phones and Unified Clients
Cisco Voice Gateways, Gatekeepers,
Cisco IM and Presence, Jabber, CUPS, XMPP , Federation.
Signalling Protocols MGCP, H323, Skinny, SIP
Cisco Attendant console applications (CUEAC, CUBAC, CUDAC)
2. Security Domain
Configure Security Appliances ASA
Firewall Initialization, address translation (NAT, Global, Static)
IP routing and VLANs, Access Control Lists, Failover
Security contexts (virtual firewall)
IPsec LAN-to-LAN (IOS/ASA)
SSL VPN (Client/Clientless), Easy VPN (IOS/ASA), CA (PKI)
Remote Access VPN (IOS/ASA), XAuth, Split-Tunnel, NAT-T
GRE and GRE over IPsec, L2TP , SVTI & DVTI
Basic Networking skills
Core Knowledge of TCP, SMTP (How it works)
Microsoft Exchange. Understanding of Malware, Virus and SPAM/Phishing.
TELNET, SSH, PORT Numbers
Basic knowledge of Linux, Email functionality – Web/email
Radius, TACACS, 802.1x
LDAP, Active Directory, RSA Secure ID
ISE, ACE
3. Core : Routing & Switching
Basic LAN configuration- Vlans, Trunks, Ether-channels
STP, SPAN, RSPAN, inter VLAN routing.
LAN security- DHCP snooping, dynamic ARP inspection
IP source guard, private VLAN, port security.
Advanced LAN switching concepts- CEF, QoS on catalyst switches, L2PT, Dot1Q tunneling, VSS.
Routing Protocols RIP, OSPF, EIGRP, BGP
Multicast Conceptual Knowledge.
MPLS Basic understanding of LDP, TDP, MPLS L2/L3 VPNs.
In-depth knowledge of services like DHCP, QoS, NTP, HSRP, GLBP, VRRP, ARP, NAT, ACL, PBR, GRE tunneling, IP SLA/object tracking
ACE(10/20/30 Modules and ACE 4710 Appliance)
CSS 11500 Content Series Switches
WAE Hardware
WCCP (Web Cache Control Protocol)
Wide Area Application Services (WAAS) 4.x and earlier
Digital Media Player (DMP 4300 / 4400 Series)
Digital Media Suite (DMM / Digital Media Manager, SNS / Show and Share)
Basic Understanding and knowledge of HTTP,SSL and different application layer protocols (Preferred)
4. Wireless Domain
802.11b/g/n, 802.11 a/n and 802.11ac wireless implementations, configuration.
Multicast over wireless, voice/video over wireless –Troubleshooting and configuration involving enterprise CUWN products including next generation CT5500 and CT2500 series
Troubleshooting client connection, authentication, disconnection, roaming and latency issues.
Advanced features like Flexconnect, Anchor mobility, RRM, Mdns, Webauth, Radius NAC, High availability, Qos, AVC and Clean air.
802.11ac, 802.11n, 802.11i, 802.1x, 802.11e, Lwapp/CAPWAP, 802.11r, 802.11w and EAP.
Configuration and optimization of complete Autonomous offerings from Cisco, including 1040, 1140, 1260 series and wireless integrated service routers.
Wireless Mesh configuration, troubleshooting and optimization which include products like 1520, 1550 series
P2P and P2MP wireless bridging configurations and operation enhancements with products BR1310, 1410 series
Cisco WLC: 2100, 2500, 4400, 5500, WISM, WLCM series Deployment, Configuration and Troubleshooting.
Cisco Prime infrastructure series Deployment, Configuration and Troubleshooting.
Cisco Mobility service engine, Deployment, Configuration and Troubleshooting.
5. Physical Security
Possess hands on experience or good knowledge on any of the UNIX platform (Linux)
CCNA is mandatory.
Networking skills- Basic internetworking knowledge.
Basic windows administration knowledge.
Prior NMS application support and VMware knowledge will be an added advantage.
Hands-on experience on dealing with IP/Analog Cameras
Prior Experience on Physical Security (Cisco Physical Access Manager/Video Surveillance Cameras)
Working knowledge of MySQL/Oracle database
Company Profile:
Aricent is a pure-play product engineering service firm. It develops software, provides technology services, and works with networking, telecom, software, semiconductor, Internet, and industrial companies. Aricent is headquartered in Redwood City, California, with operations in 9 countries worldwide; investors are KKR & Co. L.P. and Sequoia Capital. The company claims to employ 12,000 consultants, designers, and engineers at 19 locations worldwide.
How To Apply:
Interested and eligible candidate can apply online as soon as possible before expire the link
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